Network and internet infrastructure
- Who is the ISP and when does the contract renew?
- Is there a backup internet connection?
- Are network gateways, switches, and access points supported models?
- How are multiple buildings connected?
- Is there a current network diagram?
- Are guest and operational networks appropriately separated?
PMS and system interfaces
- Which PMS is installed and who owns the agreement?
- What systems interface with it?
- Are interfaces separately licensed or billed?
- Are there planned franchise-mandated changes?
- Who supports after-hours failures?
Phones, cameras, locks, and guest systems
These systems often have long replacement cycles and may be tightly coupled to a particular vendor. Confirm age, support status, ownership, subscription requirements, and whether replacement parts remain available.
Contracts and recurring technology cost
- ISP and telecom agreements
- Managed network/Wi-Fi contracts
- Software subscriptions and licenses
- Camera, access-control, or monitoring agreements
- Hardware leases
- Support and maintenance agreements
- Auto-renewal and termination notice dates
Administrative ownership
Confirm that the property or buyer can obtain authorized control of domains, DNS, email, cloud controllers, vendor portals, phone numbers, and other accounts. An account that technically exists but belongs to a former employee or vendor can become a major transition problem.
Deferred technology work
- End-of-life routers, switches, or access points
- Poor Wi-Fi coverage or capacity complaints
- Wireless building links that should be replaced with fiber
- Unsupported servers or operating systems
- Failing camera/NVR storage
- No UPS or inadequate rack power
- Incomplete cabling documentation
Build a transition budget
Separate immediate continuity items from modernization projects. The buyer needs to know what must be fixed before or immediately after takeover versus what can be planned over the next 12 to 24 months.
Key takeawayTechnology due diligence should answer two questions before closing: what could interrupt operations, and what technology cost is hiding outside the headline purchase price?